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faqs

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Where is Blezure located?

Our company is based in Kailua, Hawaii, on the island of Oahu. Oahu is the most populated Hawaiian island and is considered the center of commerce for the state; it’s the island that features Diamond Head and Waikiki. Kailua is in the county of Honolulu. (It’s not the same town as Kailua Kona, which is on the Big Island of Hawaii.)

Blezure, Inc.
294 Awakea Road
Kailua, Hawaii 96734
USA

Why did you name the company “blezure”?

In the travel industry, there is a term called “bleisure” that refers to the practice of travelers combining a business trip with a day or two of leisure tacked onto either the start or end of their trip.  This term fits our niche of women who travel several times a year for business or leisure, we just spell it better.

What are your office hours?

Office hours are Monday through Friday 8am – 5pm Hawaiian Standard Time.

Are your products made in Hawaii?

No.  Although the company is headquartered in Hawaii, no, we do not manufacture our products here, we outsource all production to manufacturers overseas. However, we do package and ship everything from our Hawaii office.

How should I wash my suitcase cover?

There are three ways you can clean your suitcase cover:
1.  Machine wash using cold water. Do not use bleach.
2.  Hand wash it in cold water.
3.  Dry clean it using perchloroethylene (PCE) only

How do I select the right size suitcase cover?

Unlike measuring your suitcase size for the airline requirements for carry-on or checked luggage, we don’t want you to include the wheels or handles in the size  – just measure the height of the box.

If you’re unsure which size to choose, we suggest you choose the smaller size because the fabric is very stretchy.  If you’re still unsure, we suggest purchasing two sizes and send the one that doesn’t fit back to us.  If you are a US resident, we don’t charge you for shipping the product to you, or from you for a return.

Use this chart to determine the size.

Measure the height of the suitcase without handles or wheels

How do I return or exchange a product?

If you received a product that does not measure up to our high standards, we would like the opportunity to correct it.  We are happy to exchange your suitcase cover for a different size or even a different pattern.

If, for any reason, your expectations are not met, simply return your purchase and we will gladly replace it or refund your money within 45 days of purchase. Please visit our Return Policy for more information about returns and exchanges.